目 录
前言 ...........................................................................................................................................2
1. 概念与理念 ...........................................................................................................................3
1.1 什么是流程？ ..................................................................................................................... 3
1.2 什么是“ 增值” ？ .............................................................................................................3
1.3 风靡一时的“ 业务流程重组” 已经过时了吗？..............................................................4
1.4 流程优化与重组的主要原则..............................................................................................5
1.5 流程与IT是什么关系呢？..................................................................................................6
2.
方法与工具 ...........................................................................................................................8
2.1 流程优化与重组的方法论研究..........................................................................................8
2.2 流程优化可以从哪里切入？..............................................................................................9
2.3 流程优化了，就可以结束了吗？....................................................................................12
2.4 流程优化和重组，是否一定要与ERP相结合？ ............................................................ 14
3.
实践与经验 .........................................................................................................................17
4. 知识出版 .............................................................................................................................18
