目 录
第一部分 导言............................................................................................................................................ 1
第二部分 关键绩效指标体系....................................................................................................................... 4
一 财务方面..........................................................................................................................................................4
（001－007）...................................................................................................................................................................................4
（008－014）...................................................................................................................................................................................5
（015－021）......................................................................................................................................................错误！未定义书签。
（022－029）......................................................................................................................................................错误！未定义书签。
（030－036）...................................................................................................................................................................................6
（037－042）...................................................................................................................................................................................7
（043－048）......................................................................................................................................................错误！未定义书签。
（049－055）...................................................................................................................................................................................8
（056－063）...................................................................................................................................................................................9
二 客户方面........................................................................................................................................................10
（064－071）.................................................................................................................................................................................10
（072－079）..................................................................................................................................................................................11
（080－085）.................................................................................................................................................................................12
（086－091）.................................................................................................................................................................................13
（092－098）.................................................................................................................................................................................14
（099－105）.................................................................................................................................................................................15
三 内部营运方面.................................................................................................................................................16
（106－112）..................................................................................................................................................................................16
