目 录
第一章 总则........................................................................................................................................1
1．1 绩效考核意义................................................................................................................................................1
1．2 绩效考核原则................................................................................................................................................1
1．3.绩效考核相关组织机构..............................................................................................................................2
1．4 绩效考核考核周期........................................................................................................................................3
1．5 绩效考核方式................................................................................................................................................3
第二章 绩效考核体系内容................................................................................................................3
2．1 绩效考核体系定义........................................................................................................................................3
2．2 绩效考核综述................................................................................................................................................4
2．3 绩效考核指标................................................................................................................................................4
2．4 绩效指标量化办法........................................................................................................................................5
第三章 绩效考核实施........................................................................................................................7
3．1 考核者培训....................................................................................................................................................7
3．2 绩效考核实施过程........................................................................................................................................8
3．3 绩效考核偏差的避免....................................................................................................................................9
第四章 绩效考核结果运用................................................................................................................9
4．1 绩效工资的发放............................................................................................................................................9
4．2 效益奖金发放..............................................................................................................................................10
4．3 岗位工资的调整..........................................................................................................................................10
4．4 员工岗位调整..............................................................................................................................................11
4．5 员工培训......................................................................................................................................................12
4．6 考核结果应用过程中的特例....................................................................................................................12
第五章 绩效考核制度修订..............................................................................................................13
5．1 绩效考核内容修订......................................................................................................................................13
第六章 绩效考核申诉......................................................................................................................13
6．1 申诉条件......................................................................................................................................................13
6．2 申诉形式......................................................................................................................................................13
6．3 申诉处理......................................................................................................................................................14
6．4 申诉反馈......................................................................................................................................................14
第七章 绩效考核文件使用与保存..................................................................................................14
7．1 绩效考核文件保存格式.............................................................................................................................14
7．2 绩效考核文件分类编号.............................................................................................................................14
7．3 绩效考核文件保存方法.............................................................................................................................15
7．4 绩效考核文件查阅权限.............................................................................................................................15
第八章 附表........................................................................................................................................16
8．1 绩效考核用表清单及用途说明.................................................................................................................16
8．2 绩效考核指标..............................................................................................................................................17
8．3 员工自评表..................................................................................................................................................18
8．4 内部客户满意度调查问卷分数统计表.....................................................................................................19
8．5 绩效考核结果表..........................................................................................................................................20
8．6 绩效考核结果汇总表..................................................................................................................................21
8．7 绩效考核申诉表..........................................................................................................................................22
8．8 员工岗位工资变动表..................................................................................................................................23
8．9 员工晋级统计表..........................................................................................................................................24
